Online Claim Notification

GENERAL REQUIREMENTS:

• Copy of Valid ID (local) or Passport (international)
• Copy of Policy
• Copy of E-ticket (initial round trip ticket)

EMERGENCY MEDICAL TREATMENT:

• Medical Certificate
• Incident Report (if accident)
• Statement of Account
• Original Official Receipts (medical/hospital/pharmacy expenses)

COVID-19:

• Medical Certificate
• RT-PCR Test Result
• Statement of Account/Original Official Receipt (medical/hospital)

ACCIDENTAL DEATH:

• Police Report
• Death Certificate
• Marriage Certificate - if beneficiary is spouse
• Birth Certificate - if beneficiary is parent/child
• Birth Certificate of the assured and beneficiary - if beneficiary is sibling

EMERGENCY TRIP CANCELLATION:

• Medical Certificate (if due to serious illness or injury)
• Death Certificate
• Marriage Certificate - if beneficiary is spouse
• Birth Certificate - if beneficiary is parent/child
• Birth Certificate of the assured and beneficiary - if beneficiary is sibling
• Original Official Receipts (re-booked and non-refundable lodging and transportation)

EMERGENCY TRIP TERMINATION:

• Medical Certificate (if due to serious illness or injury)
• Death Certificate
• Marriage Certificate - if beneficiary is spouse
• Birth Certificate - if beneficiary is parent/child
• Birth Certificate of the assured and beneficiary - if beneficiary is sibling
• Copy of new purchased E-ticket

FLIGHT DELAY:

• Irregularity Report from the airline
• Original Official Receipts (food/lodging/transportation)

LOSS TRAVEL DOCUMENTS:

• Police Report
• Irregularity Report (if lost inside airport premises)
• Original Official Receipts (travel and communication expenses incurred in acquiring replacement passport/travel tickets)

LOSS OF CASH:

• Police Report (with corresponding amount of lost cash)

LOSS OF BAGGAGE:

• Police Report (with list of items with brand, model, type, and purchased amount)

DAMAGE TO BAGGAGE:

• Picture/s of damaged baggage
• Purchase amount, year and month damaged baggage was bought

BAGGAGE DELAY:

• Irregularity Report from the airline
• Any document satisfactory to the insurer stating the exact time and date that the baggage was retrieved
• Original Official Receipts (toiletries/clothing)

LOSS OF LAPTOP:

• Police Report

DAMAGE TO LAPTOP:

• Incident Report
• Deed of Assignment (if provided by the insured's employer)
• Repair estimate or certificate of total damage from the dealer or reputable service provider
• Original Official Receipt (proof of purchase)

CAR RENTAL PROTECTION:

• Police Report
• Duly Notarized Affidavit (If needed)
• Rental fee and damage charged by the rental company

PERSONAL LIABILITY:

• Incident Report
• Billing Statement for the damaged property

For Own Damage:

• Original Copy of Police Report  or Notarized Affidavit of Accident  
• Stencils of Motor/Chassis numbers
• Photocopy of Driver’s License and O.R.  
• Photocopy of Certificate of Registration and O.R.  
• Colored Pictures of the Damaged Unit showing plate number

For Third Party:

• Original copy of Certificate of No Claim  from the Third Party Insurer
• Stencils of Motor/Chassis numbers Colored
• Photocopy of TP's Driver's License and O.R
• Photocopy of TP's Certificate of
• Registration and O.R
• Colored Pictures of the Damaged Unit showing plate number

CTPL/BI/DEATH:

• Orig. Police Report/Notarized Affidavit Statement of Claim
• Stencil of Engine & Chassis Number (10 yrs.older)  
• Orig. Medical Certificate  
• Orig. Pharmacy Charge Slips or Drug Store Receipts
• Orig. Statement of Account from Hospital or Receipt of Professional Fees 6. Funeral/Burial Expense Receipts
• Death Certificate/Post Mortem
• Report Proof of Legal Beneficiaries
• Photocopy of Drivers License & OR  
• Photocopy of OR/CR
• Photocopy of Birth Certificate of minor TP claimant

For Auto PA (Personal Accident) :

• Orig. Police Report/Notarized Affidavit Statement of Claim / Notarized
• Stencil of Engine & Chassis Number (10 yrs.older)  
• Orig. Medical Certificate  
• Orig. Pharmacy Charge Slips or Drug Store Receipts
• Orig. Statement of Account from Hospital or Receipt of Professional Fees 6. Funeral/Burial Expense Receipts
• Death Certificate/Post Mortem
• Report Proof of Legal Beneficiaries
• Photocopy of OR/CR
• Photocopy of Drivers License & OR  
• Photocopy of Birth Certificate of minor TP claimant

For Carnapped:

• Orig. Police Report/Notarized Affidavit Statement of Claim
• Bank Certificate on Outstanding Loan  
• Complaint Sheet/Alarm Sheet
• Certificate of Non Recovery Original
• Certificate of Registration and Official Receipt Deed of Sale
• Original Release of Chattel Mortgage(if any)
• Keys
• Photocopy of OR/CR
• Photocopy of Drivers License & OR  

For Third Party Property Damage:

• Orig. Police Report/Notarized Affidavit Statement of Claim
• Stencil of Engine & Chassis Number (10 yrs.older)  
• Proof of Ownership  
• Repair Estimate/Quotation from Shop
• Appraiser Photograph of Damages Repair
• Invoice & Official Receipt
• Photocopy of OR/CR
• Photocopy of Drivers License & OR  

GENERAL REQUIREMENTS:

• Copy of Valid ID
• Copy of Policy

DAILY HOSPITALIZATION:

• Medical Certificate
• Clinical Abstract (if needed)
• Statement of Account

VITAL COVER (COVID-19):

• Medical Certificate
• RT-PCR Test Result

MEDICAL REIMBURSEMENT:

• Medical Certificate
• Affidavit of How Accident Happened or Duly Notarized Police Report
• Original Official Receipt

ACCIDENTAL DEATH/MURDER AND UNPROVOKED ASSAULT:

• Affidavit of How Accident Happened or Duly Notarized Police Report
• Death Certificate
• Marriage Certificate - if beneficiary is spouse
• Birth Certificate - if beneficiary is parent/child
• Birth Certificate of the assured and beneficiary - if beneficiary is sibling

DISMEMBERMENT:

• Medical Certificate
• Affidavit of How Accident Happened or Duly Notarized Police Report
• Picture of Claimant with the Affected Part

DISABLEMENT:

• Medical Certificate
• Affidavit of How Accident Happened or Duly Notarized Police Report

FIRE ASSISTANCE:

• Barangay Certificate
• Pictures of the incident

CALAMITY ASSISTANCE:

• Barangay Certificate
• Pictures of the incident

EDUCATIONAL ASSISTANCE:

• Registration form for the school year enrolled
• Birth Certificate

DENGUE CASH ASSISTANCE:

• Medical Certificate
• Serology Test Result

FIRE AND ALLIED PERILS:

• Accomplished Sworn Statement of Loss Claim; (form supply)
• Accomplished Non-Waiver Agreement; (form supply)
• Copy of policy and proof of premium payment;
• Affidavit of Loss;
• Incident Report regarding the circumstances that leads to the loss/fire;
• Business Licenses and Permits to engage in business;
• Bureau of Internal Revenue (BIR) VAT or Non-VAT Registration Certificate;
• Secretary’s Certificate as to who will represent the company in connection with this claim; and
• Photographs of the affected insured properties.